Find invoices, update payment details, and request a refund

Open billing for the correct site

Neopress uses Polar for checkout and customer billing management. Site billing is managed by the owner. Being able to edit pages or view analytics does not automatically allow you to open the site's payment-management controls.

Sign in with the account that owns the site.
Open the site and choose Subscription in the sidebar.
Select View Invoices to open the billing portal in another tab.
Choose the relevant charge and review its date, amount, and invoice details in the portal.

You can also open the account's Billing view to see subscription records across sites. Confirm which site a record belongs to before comparing it with that site's plan. The account's monthly summary is not a replacement for an individual final invoice.

Update payment or billing information

From the site's Subscription screen, choose Update Billing Details.
In the billing portal, find the payment or billing information you need to change.
Complete the portal's save or confirmation step.
Review the saved information in the portal before closing it.

View Invoices and Update Billing Details open the same billing portal; they may not land on separate pages. If no new tab appears, check whether your browser blocked the popup. If you cannot find the billing controls, confirm that you are signed in as the owner and that the site has the relevant subscription record.

Standard plan prices and the dashboard's usage estimates exclude VAT. Applicable tax depends on the purchase details and location. Use the checkout and invoice for the actual payable amount. An update to your billing details should not be treated as confirmation that an older invoice has been reissued.

Check refund eligibility before requesting

The current Refund Policy distinguishes these purchases:

First recurring subscription: a full refund can be requested within seven days only if the subscription is unused.
Mistaken recurring renewal: a full refund can be requested within 72 hours only if the renewed period is unused.
Applied upgrade: Launch-to-Growth upgrade charges are normally non-refundable after activation.
Downgrade or cancellation: the current period is not normally refunded or credited.
AI refill: normally non-refundable, including unused, expired, and clipped amounts.
Pageview overage: normally non-refundable unless a metering error or duplicate charge is verified.

Unused means that, after the relevant payment, no AI usage is recorded and no site is published or republished. Both conditions must be met. Simply not visiting the dashboard is not the policy's definition. The standard seven-day first-payment rule does not apply to Fixed-Term B2B Prepaid Plans covered by the Refund Policy. Check that policy and the terms provided with your purchase for the conditions that apply.

Send a complete request

Email contact@email.neopress.ai with your account email, site, charge date, and reason. Include the relevant invoice or receipt to help identify the payment. Explain whether the issue is an unused first payment, a mistaken renewal, a duplicate or incorrect charge, an undelivered benefit, or a suspected metering problem.

Refunds are reviewed under the full Refund Policy, including applicable-law and Polar exceptions. Partial or prorated refunds are not normally offered. If a refund is approved, the associated paid benefit may be canceled or reverted; site data and usage records are retained. Eligible full refunds return to the original payment method. Submitting a request is not confirmation that it has been approved, and canceling a subscription is a separate action.

Related guides

Reference: Full Refund Policy